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Job Card - Managers and Administrators : Corporate Managers and Administrators 
Job 3 of 52 

Forecast Planner - (Full-time / Permanent)

Job reference: 1362829 
Date notified: 13/02/2018 
Job location: Armagh 
Salary: £17,380 per annum. 
Hours: 40 
Worktime: 8.30am - 5.30pm, Monday - Friday. 
Closing date: 26/02/2018 
Employer: Homecare Independent Living 
Business: Domiciliary Care Agency 
Address: Callan House 
  Hill Street, Milford 
Postcode: BT60 3NZ 
Telephone: 028 37511333 

Job Duties:

Deal with all queries correctly and appropriately and ensure they are dealt with within the correct timeframe. E.g. care assistant running late, notify client's NOK immediately.
Record all communications onto the Management Information System (MIS) - Carefree

Source and ensure cover is provided for all clients by preparing weekly rotas and runs for care staff.
Rotas to be prepared and distributed no later than Thursday each week.
Inform the client if their care assistant is late or there is a change to their usual care assistant.
Ensure all calls are permanently filled.
Source cover for care staff during sick and annual leave absences, monitor absences and report to Human Resources (HR) accordingly.
Source cover for new referrals at commencement of package and/or commence recruitment.

Qualifications / Experience:

Previous experience in customer satisfaction, problem solving, motivating people and working to tight deadlines.
Able to communicate effectively at all levels.
Team player.
Flexible approach to work according to the needs of the service.
Excellent literacy and numeracy skills.
Understanding of confidentiality.
Ability to maintain accurate and up to date records and care plans in accordance with company policies and procedures.
Excellent administrative and computer skills with specific knowledge of Word and Excel systems.

Application Method:

To apply please email CV to: Employer Ref: FP18/02

If you are unemployed your local Jobs & Benefits Office can provide you with additional support. For assistance with your job interview visit Getting Started.

Other Information:

Equality Statement: Homecare Independent Living are an Equal Opportunities Employer.
If you are unemployed you may get help with travel costs. Ask about the Travel to Interview Scheme.
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