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Job Card - Miscellaneous : Other Labourers / Occupations 
Job 10 of 51 

Customer Care Co-Ordinator - (Full-time / Temporary)

Job reference: 1370601 
Date notified: 12/04/2018 
Job location: Armagh 
Salary: £7.83 per hour. 
Hours: 40 
Worktime: 8.30am - 5.30pm, to be confirmed. 
Closing date: 24/04/2018 
Employer: Homecare Independent Living 
Business: Domiciliary Care Agency 
Address: Callan House 
  Hill Street, Milford 
Postcode: BT60 3NZ 
Telephone: 028 37511333 

Job Duties:

Deal with a large volume of incoming and outgoing calls in a timely manner.
Deal with Client and Commissioner queries correctly and appropriately and within correct timeframe.
Recording of all communication on Management Information System (MIS) carefree.
Amendments to care packages, provided by the commissioner (Trust/HSE/Private). All processing of information must be in accordance with Homecare (HCIL) standards and procedures and in line with regulatory bodies. The process is as follows:
Proof to ensure paperwork is correct, if not, then liaison with Referral representative;
Update Carefree
Update spreadsheets - outstanding paperwork.
Notify Community Management Team of new referral/amendment

Qualifications / Experience:

Proven experience of working in an office
High level knowledge of creating, maintaining, reporting and presenting of spreadsheets
Ability to work in a pressurised working environment and have the ability to work of their own initiative.
Excellent communication and interpersonal skills
Outstanding organisational skills
Good level of education.

Application Method:

To apply please visit Employer Ref: CCO18/02

If you are unemployed your local Jobs & Benefits Office can provide you with additional support. For assistance with your job interview visit Getting Started.

Other Information:

Equality Statement: Homecare Independent Living is an Equal Opportunities Employer.
If you are unemployed you may get help with travel costs. Ask about the Travel to Interview Scheme.
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