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Job Card - Office Work : Call Centre Staff 
Job 3 of 39 

Customer Service Advisor - (Full-time / Permanent)

Job reference: 1491420 
Date notified: 08/06/2021 
Job location: Enniskillen 
Salary: £19,011 per annum (plus bonus £950 on target) 
Hours: 37 
Worktime: Shifts between 8am-10pm Monday-Sunday 
Closing date: 06/07/2021 
Employer: BT Contact Centre Enniskillen 
Business: Communications Provider 
Address: Enniskillen TE 
  Broadmeadow Place 
  Enniskillen 
Postcode: BT74 7HR 
Telephone: 028 90042513 
Email: callcentrejobs@bt.com 
Website: www.bt.com 

Job Duties:

Taking calls from customers who may have connection issues, billing queries or technical faults.
To develop specialism in your area so that you are more likely to resolve customers issues quickly and effectively at first call and in a time efficient manner.

Qualifications / Experience:

Excellent listening skills.
Troubleshooting and problem-solving skills.
A genuine passion for customer service.
A professional telephone manner.
Resilience, understanding and patience.
Effective time management.
An openness to feedback and confidence working with others.
Have a natural flair for conversation, genuine empathy and the resilience to address customer issues call after call.

Application Method:

Apply via link: https://www.btcontactcentrejobs.com/jobs/vacancy/814/description

Other Information:

Benefits: Free BT Broadband and discounts on BT products such as BT Mobile and BT TV. Discounted retail vouchers Opportunity to buy extra holiday.

Equality Statement: We recognise and celebrate the importance of diversity and inclusion in creating an inclusive working environment. We treat everyone fairly and with dignity and respect to help all our people achieve their potential by providing equality of opportunity.
We are committed to a fair and inclusive working culture which encourages all of our people to make their individual contributions. This in turn benefits our customers and our business. We are also determined to treat our suppliers and business partners in the same way and we expect our leaders to be role models.

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