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Administration and Support Officer - VWCU - (Full-time / Permanent)

Job reference: 1511607 
Date notified: 14/10/2021 
Job location: Derry/Londonderry 
Salary: £18,606 per annum 
Hours: 35 
Worktime: To be confirmed 
Closing date: 27/10/2021 
Employer: Victim Support Northern Ireland 
Business: Registered Charity 
Address: Annsgate House 
  70-74 Ann Street 
Postcode: BT1 4EH 
Telephone: 028 90277750 

Job Duties:

Victim Support NI supports people affected by crime in NI.
We are recruiting for an Administration & Support Officer who will support our service to ensure that we can continue to provide victims with the high-quality support they need in the aftermath of a crime.
Whilst having an ability to work on your own initiative, you will also work well as part of a team.
The main purpose of the role involves the provision of initial support to victims/witnesses of crime and the maintenance of effective administrative systems that support this engagement process.

Qualifications / Experience:

5 GCSEs / 'O' levels / equivalent including English and Maths grade C or above with a minimum of two years' experience in the provision of an effective administration service in an office environment
Five years' experience in the provision of an effective administration service in an office environment.

Proven organisational skills in an office environment.
Proven interpersonal skills, both verbal and written, with particular experience of making and receiving high volume telephone calls during peak periods.
Experience of both internal and external stakeholder engagement.
Experience of dealing with confidential information - both verbal and written.
Experience of dealing sensitively with people in emotive situations.
Proven record of valuing accuracy and attention to detail within your work.
The post holder must be proficient in the use of Microsoft Office packages.

Application Method:

Please send completed employer application form only (available via to the employer (see employer details).

Other Information:

Equality Statement: We are an equal opportunities employer. We welcome applications from all suitably qualified persons. However, as Black and Minority ethnic groups, disabled people and people from the LGBT community are currently under-represented within the organisation, we would particularly welcome applications from the above-mentioned communities and backgrounds. All appointments will be made on merit.
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